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Would not recommend to anyone.I received my makeup order beautifully packaged as usual, but one of the complimentary samples was not the one I ordered. Amazingly we did get an email five days later saying the order was being dispatched and a following up email came from DPD with a delivery time. After a few minutes a soft sandalwood takes over mixed in with lemony cypress.


I have been an avid fan and collector of the Chanel collections however my experience at the Bloor Toronto Boutique has turned me off of shopping or investing into the brand anymore. Money is taken from my bank account.

A week to the day after the order was placed, the goods arrived, nicely packaged at the time they said it would come. I bought 4 separate items, 1 was incomplete, two never arrived, spent two weeks emailing with no reply. 7/4/2017. Really surprised and disappointed for such a big companyA majority of my makeup and skincare is from Chanel. 246 reviews.

I will never buy direct from them again and I advise anyone to be wary ordering online with Chanel.I had recently purchased an makeup item from there store and it was damaged. Not really a proper explanation. No part of any of the content of this website may be reproduced, distributed, modified, framed, cached, adapted or linked to, or made available in any form by any photographic, electronic, digital, mechanical, photostat, microfilm, xerography or other means, or incorporated into or used in any information storage and retrieval system, electronic or mechanical, without the prior written permission of Retail Insider Media Ltd. or the applicable third party copyright owner. (polished bronze Goossens chandelier in the entrance gallery) (Ground floor accessories salon, including sunglasses) The store was busy with a constant stream of visitors over the weekend despite a rainy Saturday, and many were buying. The website is an absolute shambles and needs to be completely redesigned with the customer journey in mind. I was so pleasantly surprised and relieved.Chanel boutique sales staff carry themselves badly with terrible attitude!

It’s an absolute tarnish on the Chanel brand, consumers should be able to expect the same level of quality service associated with the boutiques. Disappointing.Wear and tear on my chanel wallet and wanted to make use of their replating service.

To be frank, it’s quite cringey to be failing on what is essentially sales & marketing 101.Truly terrible customer service and their website is horrible to use. Absolutely a fabulous scent! See below for more photos of Toronto's new Chanel flagship. (Ground Floor accessories) The flagship features two levels of retail space totaling about “600 square metres”, according to a press release. (Ground Floor accessories, stairway leading upstairs) (white and gold beaded 3D pearl necklace that descends about 25 feet, and is visible from both the ground and upper floors.

It took 4 weeks for an email reply when I queried whether it was fraudulent. CHANEL TORONTO. He then advised me to send another email and he gave me a different email address. They all seem disinterested and disengaged with the clients and seem to not want to introduce the items to the clients at all. When I politely asked what sort of customer service was this, he was very rude.

Everything is housed in a commercial building featuring an historical facade. (Ground floor Accessory room) © 2020 Retail Insider Media Ltd. All Rights Reserved. I needed to change delivery address and followed their instruction to email them, which I did and got no response. No confirmation email came and then I read all the reviews.

The reply wasn’t even helpful.
The art piece was commissioned by Jean-Michel OthonielChanel provided all of the photos of the interior of the store for this article, and Craig Patterson took photos of the exterior of the store on the afternoon of November 19, 2017. I asked to be put through to someone who could and was told their wasn’t anyone I could talk to, who could look up my order! 22 the following year in 1922.