“Not helpful.”Labor said many of the inquiries that come in are for general information, such as: “Am I eligible for benefits?” and "How do I reset my pin?Kathy Morse, a W-2 employee who first filed for benefits on March 15, said she received her first check on May 4 but it didn’t include the expanded $600 benefit. She was even given an "inside" phone number so she could reach a live person rather than being stuck on "perma-hold." That’s because while you may have been out of work already, coronavirus will make it a lot harder to find a new job.“As long as they file by Saturday midnight, they will receive credit back to the previous Sunday,” Wright said. If enough people start doing it they will likely not let you talk to an agent when you get through. Close. For unemployment claims: 800-318-6022. After finally being able to talk to someone at the unemployment office who was handling her claim and asking to talk with a supevisor, things seemed to go much more smoothly.
The tool does not connect users with a live agent.“We are investigating every resource we can add to assist our customers at this time of unprecedented unemployment claims,” said Labor Commissioner Robert Asaro-Angelo. She said her son is trying to get unemployment and her ex-husband is trying to reopen an unemployment claim.“The chat bot is pre-loaded with answers along the lines of `it could be this or that,'” she said. “Many who are calling or emailing can find the answers to their questions on our website. DOL said some filers have reached out with concerns about extended benefits.Wright prior to Thursday’s new unemployment data, New Jersey — and every other state — did not hit any of the triggers prescribed by federal and state law to enact the extended benefits. There has been much frustration between friends getting through and even though we got a cranky secretary on the phone telling us it was not the number … Other workers shared similar criticisms.“The feature simulates a human text response to provide real-time responses to the 20 most frequently asked unemployment-related questions," it said. I just call the direct line to the freehold call center 732 761 2029 and just keep hitting redial. The only place you can call and talk to a real person is the center where we pay back unemployment money if they overpaid us. 3. This video was produced to help others having a hard time getting a live person on NJ Unemployment. “If their last day of work is a Friday, and they worked the full week, they should wait until the following week to file.”It was a staggering 1,546% increase over the same week in 2019.DOL said it has staff dedicated to working on this type of request, and they will get back to you as soon as possible.Wright said while DOL has experienced intermittent slowdowns and outages, its information technology department has added capacity to its system. The NJ Poison Control Center and 211 have partnered with the State to provide information to the public on COVID-19: Call: 2-1-1 for general information (24/7) or 1-800-962-1253 for medical information (24/7) Text: NJCOVID to 898-211 Visit covid19.nj.gov or nj.gov/health for additional information
Nationally, 3.28 million people filed for …
That’s because our economy has been strong.“In some cases, independent contractors may even receive some assistance from the federal government as business operators, but there is still much to be determined in this ever-changing crisis,” Wright said.“Claims are being backdated so customers will not lose a week of benefits,” he said. This new feature points them in the right direction to find the answer quickly.”“You are given certain topics, you type in something and it comes back with stuff that is already located on the website. Going in to your local office womt help and neither will calling the number that puppet of theirs keeps giving out. Unemployment websites are crashing as the number of claims in the U.S. skyrocket because of the coronavirus outbreak. They need to have real people available to assist.”The chat bot comes on top of other improvements, Labor said, including “designating hundreds of employees as essential, trained and temporarily reassigned them to work for the Unemployment Insurance division,” adding hundreds of new laptops so more employees can work remotely and improvements to the computer system’s capacity.Another goal of the chat feature is to direct customers to self-serve when possible, the agency said.In its first three days of operation, approximately 50,000 users tried the chat feature, Labor said, “freeing up time for agents to focus on claims that need intervention rather than answering frequently asked questions.”“Additionally, the Department is hiring 130+ new full-time staff and bringing dozens of retirees back to work.