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Season Ticket Holders with any immediate questions should contact their account representative.The Pirates Clubhouse Store at PNC Park, a Fanatics experience, is located on Federal Street outside the Left Field Gate entrance near the Willie Stargell statue. If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free-of-charge. The Pirates became one of the first teams to announce their 2020 ticket refund policies Wednesday, offering ticket holders the option of a refund or a credit for either later this year or 2021. MLB will announce the effects on the schedule at an appropriate time and will remain flexible as events warrant, with the hope of resuming normal operations as soon as possible.Please note: refund requests will be processed back to the original purchaser. If we do not hear from you by July 31, your remaining 2020 ticket value will be automatically rolled over to your 2021 Season Package.The coronavirus outbreak has created uncertainty over when the Major League season will start, and that causes economic uncertainty for thousands of seasonal ballpark employees whose paychecks depend on games being played.MLB's 30 teams are stepping to the plate to help those employees, with every team donating $1 million to the cause.

Get MLB EXTRA INNINGS & Watch MLB Games Live on DIRECTV. Baseball fans deserve an answer from MLB about ticket refunds as games remain on hold during coronavirus crisis. The event, as well as similar future events, was funded in part by the Pirates $50,000 donation to the Food Bank.In the wake of yesterday’s decision by Major League Baseball to suspend all Spring Training games and delay the start of the 2020 regular season due to safety concerns around the Coronavirus, the Pittsburgh Pirates continue to work to minimize the impact on ticket holders.Our front office team will continue to meet on a daily basis and will remain in constant communication with our medical expert partners at AHN and Highmark, as well as with Major League Baseball and government officials. It was yet another gesture by Pirates players to simultaneously help local businesses and hospital staff who have been particularly affected by the coronavirus pandemic.Based on your ticket selection in the survey, the same option will be applied to the parking. In the wake of yesterday’s decision by Major League Baseball to suspend all Spring Training games and delay the start of the 2020 regular season due to safety concerns around the Coronavirus, the Pittsburgh Pirates continue to work to minimize the impact on ticket holders. This action is being taken in the interests of the safety and well-being of our players, Clubs and our millions of loyal fans.Tickets that have been purchased from a secondary market reseller cannot be refunded by the Pirates.