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What should I do? “During installation they turned all the power off and then back on but couldn’t restore power to the underfloor heating or secondary hot water loop,” she says.The devices could also reduce the need for costly upgrades to power grids, aid integration of electric cars into the energy system and open up a host of innovative tariffs with energy costs based on time of use.“They sent an electrician but he didn’t know how to restore the power. Click the ‘Meters’ icon on the Navigation bar.

Our plans to support you through the coronavirus. This means that we’re currently unable to collect meter readings automatically from some of our gas and electricity smart meters. Below are images of the smart meters that Shell Energy have installed.

Simply click on the image that matches your meter, and we’ll take you to your specific meter guide.
How do I read my smart meter? Critics claim that corners are being cut in the rush to meet official targets. Sorry, we're not able to accept a reading at the moment. How do I read my standard meter? Welcome to Shell Energy. Smart meters replace your old analogue meters, and are installed at no additional cost.

If you have a smart meter, but it was installed by another supplier, click here. She did so repeatedly and spent the ensuing months asking vainly for an updated bill. Meanwhile, the government has revised the annual sum it reckons a smart meter will save each household down from £26 to £11, while the £270 cost of each installation is passed on through higher bills.Fearing that the inherited meter reading would affect her bills, Cooper informed Shell, which told her to photograph the screen and email it. “We can no way find that sort of money and I don’t believe we owe it, since they haven’t read the meter for nearly two years.”There’s also a shortage of properly trained technicians. They refuse to send a specialist heating engineer and have questioned the quality and state of the equipment, which is only three years old and was working up to the moment EDF turned off the power.Most suppliers limit their responsibilities in their terms and conditions. Below are images of the smart meters that Shell Energy have installed. And hundreds have found that their meters stopped working when they switched supplier to cut costs.Consumers are left footing the bill when a much-vaunted new technology goes wrongMartyn James of the complaints website Resolver says it has received hundreds of complaints of inept installers and botched jobs.Last year, Kirstie Allsopp and Phil Spencer fronted a PR campaign to encourage people to use the smart meters, visiting cities across the UK in the “Smart Energy” tour.The National Audit Office has predicted that taxpayers will end up paying half a billion pounds more than expected for the project over years to come.

If you want to discuss switching with us us please email feedintariffs@shellenergy.co.uk or call us on 0330 094 5806 Monday to Friday. They use mobile technology to send us automatic meter readings that reflect the exact energy you use, removing any uncertainty. estimates installations would have to triple to 30 a minute to fulfil the government target, although Ofgem insists that suppliers have adequate resources in place.Shell, while admitting that its mistakes caused Cooper’s spiralling debt, insist she is liable, although under rules issued by the regulator, Ofgem, companies can’t retrospectively charge customers for energy used more than 12 months ago.In the rush to meet deadlines and avoid fines, suppliers are still installing old first-generation meters which cease to transmit live readings if a customer switches suppliers, because not enough updated meters are available.“An engineer came in October 2017 and by 8pm he was still having problems trying to get the new meter to pick signals up,” she says. There’s never been a better time to think about the world we share together. “He took it out and put our old meter back in and returned next morning. Fearing that the inherited meter reading would affect her bills, Cooper informed Shell, which told her to photograph the screen and email it. A Navigation bar will appear at the bottom of your page. Log in to your Shell Energy app. “In circumstances where the supplier is at fault for damage to a customer’s property, we would expect the supplier to compensate the customer,” it says.It offered to reduce the debt by £300 as a goodwill gesture and spread the balance over an affordable repayment plan. It helps us improve our customer services, so thank you very much.Thank you for the feedback, it helps us improve our customer experience, we will get this reviewedAlternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen.Before explaining how to read your specific smart meter, we’ll need to know what meter type you’ve had installed.