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From order to delivery...Delivery was ahead of schedule and complete. For the time beeing it looks very good!My family has purchased 5 canyons. Will buy again.Excellent service and replacement of my cracked frame within a week. The bike is super responsive and playful when you feel like thrashing it hard. An easy 15 out of 10. After this conversation, my payment method did not matter, they did not want to give me free shipping and forced me to pay the second day. Shipping and the while purchase process was slick and efficient can’t rave about Canyon enough. Hi, the Endurace CF8 is my 2nd bike from Canyon (1st was Speedmax CF7). Posted 6 years ago apinkone Definitely recommend an E-Mountain bike!so far so good. Anyway, the bike is great and arrived well packaged and as ordered. The wheels were loose and some parts of the bike had not been wrapped in protective material. ZERO!! Canyon having just been voted brand of the year by the readers of a German mountain bike magazine, one of the criteria being customer service. You've already flagged this Gregg 3 reviews. Both bikes have had gear shift system problems so technical acceptance was not executed properly. The service and delivery has been excellent. Bike, value for money and delivery great, technical acceptance and customer service is very pur! On November the 1st (yesterday), Canyon opened their UK Customer Service Centre and Helpline, specifically to support UK customers. All have been delivered in excellent condition and on time they have all worked perfectly From the box when assembled. Even when the wrong item was ordered the returns and repayment process was spot on. 0. no1goldenchild Posts: 2. Absolutely pointless. I bought 3 bikes from them and I am extremely satisfied with the services offered.I bought a e bike that came quickly from Germany and was just what I wanted, however unfortunately it came and the Fazua Battery was set too sensitive so it was changing to different levels of support on it own.

Went on and ordered the right size.

Unbelievable to bike uphill at 26 KmH effortlessly . This time the 1st gear does not work at all. Fast forward to two weeks ago (keeping in mind I only use this bike in the summer months). My bike a Grail SLX has been everything I expected and puts a huge smile on my face every day I ride it.Good range of bikes and sizes, updates on progress of order and delivered slightly sooner than estimated. Canyon were very difficult and only when I went directly to the UK MD was it eventually resolved in my favour. Canyon bag, lights, reflectors, bell and 2 sets of pedals included in the box which was a nice addition. DO NOT BUY CANYON, they don't care about their customers. More and more UK cyclists have been taking an interest in Canyon bikes over the last year including myself, so this is a logical move. I wasn’t sure on the size and the support team even checked the geometry on my old bike to confirm which size to purchase. And besides... the bike is a blast! Plus I love the bike.Except for the premature joy after receiving an e-mail with earlier delivery, which was not true, the bike was delivered on time and in order.Great bike, great service quick deliveryVery nice e-bike (grand canyon on wmn) .
I contacted the Canyon maintenance team here in uk and they were fantastic, they arranged pickup and sorted it out and I had it back perfect within 4 days.

When you purchase from canyon make sure you know what your buying and in particular size I have found the sizing system directs you to a smaller size than you may be used to riding..my example being I’m usually directed to XS but I’m definitely a S..other than that They come highly recommended..Proper packaging and quick delivery was appreciatetThe bike is used by my son, he is riding excessive and we will see how long the bike components are in a good condition. Quite disappointing considering the brand is based on a direct to consumer concept where packaging and delivery are key.I have now purchased 8 Canyon cycles, either mtb’s or road bikes. Torque wrench included for assembly (just handlebars, seat post and front wheel) and torque settings shown on all bolts which is a nice touch.Very good racing bikes for a sharp price!Excelent! Top bike with 1 month delivery time due to corona virus and high demand in May/ June 2019. The light was not sent with the bike. Very happy with all. The reason for the 4 stars is the condition of the bike and packaging. When the bike arrived the packaging was damaged (not necessarily the fault of Canyon) but the bike was not packaged securely in the box. Reply. Great shopping experience.