All products and parts replaced become the property of Sennheiser electronic GmbH & Co. KG or their service partners.If you wish to file a claim under the warranty, please visit our service center at:If, within the warranty period, the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Sennheiser electronic GmbH & Co. KG or their service partners will, without charge for labour or parts, repair or (at the descretion of Sennheiser electronic GmbH & Co. KG) replace the product or its defective parts.All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. genuine or counterfeit using Sennheiser Authentication Page Please enter the label ID which can be found above the QR-Code All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.SEC does not provide advance replacement products.This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. Shop online now! In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product.
We are working actively to live up to the quality standards we set for ourselves, and to give our customers the Sennheiser quality to which they are accustomed. For example, the product may come with non-matching accessories or with none at all, there may be no German instruction manual or the plugs may be incompatible with standard fittings in the country of purchase.In Sennheiser’s eyes, protecting its customers against counterfeits is a serious concern. This is not just in the interest of our customers, who rely on the top quality and service they expect from Sennheiser – it also protects our company, our brand, our workers and their jobs.Counterfeits are immensely detrimental to the market and to the competitiveness of our industry and our company. We maintain a list of NON-authorized dealers at the following link: (http://en-us.sennheiser.com/service-support/non-authorized-dealer-list).
Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use.
We maintain a list of NON-authorized dealers at the following link: (http://en-us.sennheiser.com/service-support/non-authorized-dealer-list). In this way you can not only be sure of purchasing a top-quality original article, you will also have the benefit of full customer service.When purchasing Sennheiser equipment, we would advise you as a matter of urgency always to go through an authorised dealer from the Sennheiser network.
Sennheiser electronic GmbH & Co. KG or their service partners may replace defective products or parts with new or refurbished products or parts.
The dealers rarely offer any guarantee, so there is no recourse for the disillusioned customer.Counterfeit brand products do not just exasperate customers – they also damage the Sennheiser brand and the industry as a whole, and result in the loss of jobs. This is how you check authenticity of Sennheiser products. Product imitations may be similar to the original at first glance, but actually having nothing at all in common with it.
... Sennheiser offers a generous two-year warranty on most products, including the HD 450BT. For some products a different warranty period applies. In addition the last digit of the security code is repeated in an enlarged format.