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They will send you whatever they like. Never had that service from any other company before so felt the need to write a positive review 👍. Try Revolve instead, they charge just the exact amount. Why would you charge me for the dress is you're not going to send it all? I kept asking when will they start shipping my order since this is really unusual to wait for so long. Customer service told me to contact Import taxes service in my country and that the taxes office MAY reimburse me. This is aside from 40usd shipping and handling that I was already paying though they did say that it's free international on some amounts like mine. When I received my credit card statement I was charged an extra $50 exchange rate even though I was quoted the price in Cdn $. Even after paying import duties I still saved a considerable amount compared to uk price. Shopbop was good previously, used to be my favourite online retailers. 😡 Major fail Shopbop!I know delivery times are affected by COVID. I am impressed with the functionality of Shopbop’s app, and the bonkers inventory. I contacted customer service and they said they couldn't send me the item because it is out of stock. Extremely misleading.I ordered the lioness blazer. It’s misleading and deceptive. After reading all the other reviews, think I have to speak out for shopbop. It came in less than a week, I loved the way it looked and felt definitely going to get a lot of use from this blazer. Recently, though I understood the situation in the US, Shopbop customer services just replied e-mail templates quickly rather than truly help the customers. I went to the shopbop Australia website and made sure I clicked on AUD but it STILL charged me in American dollars ($50 more than what I was expecting).

If anyone cares at shopbop my order number is 88498182 The customer service did not answer me detailed information but rather tons of templates. For several years Shopbop is in my top three platforms for wardrobing. I will be sending this item back since they don't charge for returns and will never buy from them again. Recently, though I understood the situation in the US, Shopbop customer services just replied e-mail templates quickly rather than truly help the customers. For some reason all the shopbop packages end up in a distribution centre in Illinois for weeks on end. 😡 Major fail Shopbop!I know delivery times are affected by COVID. But it seems the virus has impacted shopbop the hardest. Hopefully I get my two items I ordered before the end of summer. False adversiting but I still gave it a try--WASTE of time. It's not expensive but it is still over $200 handbag.
It didn't come with my package so I reached out to customer service and waited 2 days for a return label and still nothing has been received and the representative tells me to try another courier myself since the label HAS to come from the courier and she has no control over it. shopbop a good one. I went to the shopbop Australia website and made sure I clicked on AUD but it STILL charged me in American dollars ($50 more than what I was expecting). For some reason all the shopbop packages end up in a distribution centre in Illinois for weeks on end. Never had that service from any other company before so felt the need to write a positive review 👍. The past past year’s six orders were processed flawlessly. TRUE free international shipping from US to JapanThis was the first time ever I bought from Shopbop. Totally not what you orderI ordered a dress and instead of sending me the dress, they sent me a package with just a return label and NO DRESS. This is the worst shop ever!!!