If you contact the buyer, resolve their problem, and politely ask that they revoke their comments, they may have a change of heart.Luckily, the process for handling damaging Amazon seller feedback is clear and doable for any type of seller.If you find that negative feedback is in violation of Amazon’s guidelines or falls under FBA responsibilities (and you are an FBA seller), request its removal by following these instructions:As a seller performance target, Amazon measures an Order Defect Rate (ODR), which is the percentage of your orders that have received negative feedback in addition to other poor customer reactions.Once you’ve submitted your request, Amazon will review the feedback and determine whether it should be removed.The key is to not let negative feedback get you down when selling on Amazon. Once you’ve done that, there’s a good chance the buyer will be open to your feedback removal request.Having a high seller feedback rating is a critical part of being a successful Amazon seller. As long as the customer feedback violates the guidelines Amazon has in place regarding customer feedback, then you have a chance of getting the review deleted.
Contact the buyer. ; Locate the order and click on Remove.
Getting rid of negative seller feedback can be as easy as checking whether the buyer’s response follows Amazon’s feedback rules. Double check to ensure the comment doesn’t contravene Amazon’s strict feedback rules. If it doesn’t, look to resolve the situation to the buyer’s satisfaction, and try to have them remove it themselves.Of course, there’s always the chance that you don’t hear back from the buyer at all.
For example, if a seller has 1,001 positive, 15 neutral, and 4 negative ratings, for a total of 1,020 ratings, the percentages will show as 98% (rounded off from .981), 1% (rounded off from .014), and 0% (rounded off from .003), for a total of 99%.We calculate your feedback score using the following method:We aggregate your feedback into 30 days, 90 days, 365 days, and lifetime time-range buckets.
Take a deep breath and address feedback problems when they arise to improve your service, and your appeal, for future customers.That’s because Amazon doesn’t just measure seller feedback with an average 5-star rating.
Here are a few Dos and Don’ts for writing an Amazon feedback response:Buyers submit negative feedback because they feel like they have been provided sub-standard service. To remove feedback left for a Marketplace Seller: Go to Seller Feedback Submitted by You. You can view short and long-term seller rating metrics, including detailed feedback entries.For example, suppose you have the following feedback scores:© 1999-2020, Amazon.com, Inc. or its affiliatesIf a buyer makes a mistake when evaluating and submitting feedback, you cannot edit it, but the buyer can delete it. Scroll down and view Recent Feedback section. Typically, you might send two emails. The link to leave seller feedback is on the main Amazon website, on the Your Order page in Your Account, and is ... Request removal of incorrect feedback (depending on certain cases). Home » Amazon FBA » Feedback Removal Request By Ryan Hogue on March 5, 2019. A seller’s profile also includes a percentage of positive ratings from the past 12 months.If it’s clear that your negative feedback won’t be removed by the buyer or Amazon, the best you can do is leave a direct response to the feedback on Amazon’s site — that way another buyer who sees the negative feedback will also see that you made the effort to resolve the issue.Here’s our 3-step guide to negative Amazon feedback removal: Amazon states that having an ODR above 1% could result in losing your seller privileges, meaning that sellers who have more than 1% of orders with one or two star ratings could have their seller privileges removed.Unsure of what you should say? Double check the details of the review and alert Amazon if the feedback contains any … You message and message, but still no response.Getting rid of negative seller feedback can be as easy as checking whether the buyer’s response follows Amazon’s feedback rules. Feedback Removal Request. 5. Amazon Feedback Removal Request. Seller feedback is a lot easier for buyers to leave than product reviews. In those cases where Amazon won’t remove the feedback, you can try to resolve the matter with the customer. SUM (positive feedback) / SUM (all feedback) for feedback left in the last 30 days, 90 days, 365 days, and lifetimeFeedback percentages are rounded off to the nearest whole number and therefore your totals can sometimes add up to 99% rather than 100%. Winning the Buy Box is critical because every seller wants their offer to have the most visibility.For non-FBA listings, negative feedback about product condition, shipping, and delivery will not be removed since non-FBA sellers are responsible for those tasks.Since Amazon only considers 4 and 5 star ratings to be positive, any feedback that’s 3 stars or less is no good.If you’ve received negative feedback that doesn’t qualify for removal by Amazon, your next step should be reaching out to the buyer.One and two star ratings are considered negative feedback.
Important: You can request for feedback removal only via Feedback Manager.