I will never have service with Duke nor will I ever recommend them to anyone especially to the military and their families!! please send me their Emil address, I shall be very thankful for this act of kindness.BETTER BE GLAD YOU DIDN’T HAVE TO DEAL WITH THEM WHEN THEY CUT YOUR TREES BY MISTAKE !BECAUSE THEY DID NOT HAVE AN EASEMENT OR RIGHT OF WAY IN PLACE !
The lady was of no help and said the sat customer service opens at 10 and gave me a number. Take the initiative! Customers and other persons can contact the corporation by phone, mail and email.
Mind you i was told by a rep the payment didn’t process because their system went down Friday. How are three simple days of service in any way a burden or imposition? It was shut off at 3 and is now 11 and is still not back on. And the lady admitted the meter was reading wrong so they had to change itI tried to call and anonymously report a power theft at an address they already knew the power had been stolen from.
MY HEART GOES OUT TO YOU ! So I called them and was told that they would check into the matter. Duke Energy is very bully to threats me,as they force me pay in full. What was the point in telling me this information if you couldn’t document it, I can’t stand this company or it’s customer service.They discriminate based on age and race for jobs. Our power, will be cut off, by August 25, 2016. I just would like to know how one person living alone On disability could Generate a $300-$400 light bill every month! We just want to speak to someone who can be of assistance to us. I can call my bank and get verification, transfer a lot of money, add many accounts, get new credit cards and the list goes on all over verification over the phone. Everyone around us has power. I have called Plainfield, IN, and was transferred to another number. If I were in your situation I would have gotten a lawyer started this already to where you may not have to pay Duke Energy bill for a good year. We contacted them, telling them, who and where, they could get, for the electric, that was stolen. Horrible and overcharged service.Hello, I would like my issue heard too. They REFUSE to bury the lines. How is that anonymous? They’re trying to say I can’t do anything because it’s under my husband’s name even though we’re married have the same last name and I’ve been making all the decisions and paying the bills for the Last 5 Years with no problems and now today it’s a problem. They actually told us, it would give them great satisfaction, if I, as a disabled man, and my wife, didn’t survive, even if they don’t get their money.