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INDIANAPOLIS (March 18, 2020) – The Indiana Department of Workforce Development (DWD) will host two live webinars for Hoosiers impacted by the COVID-19 crisis.. The DWD says that nearly 70 percent of unique calls per day are being answered regularly, a significant increase over 4 percent at the end of May.The DWD says that increasing staff improves its customer service, the rates in which calls are answered and outbound calls made, and are processing more claims each week.The total number of claims the DWD has received from May 15 to July 4, is nearly 4 million. "While we are required by law to determine eligibility before we pay benefits, we know the time it takes to investigate eligibility issues that hold up some claims creates incredible hardship on those people who are relying on UI to pay their bills," Frostman said. The Indiana Department of Workforce Development (DWD) is striving to provide employers and agents with the most up-to-date information during the COVID-19 pandemic. How do I apply for unemployment benefits? Those claims totaled about $19 … "For the past three months, DWD has prioritized expanding our human resources through internal transfers, hiring new team members, and bringing on vendors to answer calls, process claims, and distribute funds to those who are eligible," DWD Secretary Caleb Frostman said. The program will cover unemployment eligibility requirements, the formula and amounts determined by … At times, the Wisconsin Department of Workforce Development (DWD) is facing 150 calls per second as the number of unemployment claims skyrockets. "We have long felt incredible urgency to deliver financial relief to claimants and expanding our UI team by over 1,000 people was the most important step needed to make that happen.
" MADISON, Wis. (WAOW) -- The Department of Workforce Development (DWD) announced that it has significantly added to their staff force.The investigation and determination process are required by state statute and federal law and adheres to the temporary CARES Act programs passed by Congress and signed into law by President Trump.Through these hiring methods, the DWD tripled its number of unemployment insurance resources from around 500 people in March, to more than 1,700 in July.Social Media and Digital Content Manager"Training our new staff and vendors has taken some time, but it's been time well spent," Secretary Frostman said. Of that total, they say 86 percent, or 3.4 million have been resolved. The 30-minute live programs will be held at 10:30 a.m. on Tuesday, March 24, and at 3 p.m. on Wednesday, March 25. "The hiring has led to more calls being answered each day, and more claims processed. Frostman says his agency is focusing on helping workers in those industries find new careers in a new kind of economy.GREEN BAY, Wis. (WBAY) -The push is on to get Wisconsinites back to work, even though the way businesses operate and the kind of industries that thrive are changing.A new report from the WEDC says industries like tourism, retail and some manufacturing are among the hardest hit.The additional $600 Federal Cares Act unemployment bonus runs out at the end of July, but Frostman says he wants to see it extended.Between mid-March and late June, the DWD received more than 700,000 applications for unemployment insurance, and paid out more than $2.2 billion in jobless benefits.With new call centers, he tells Action 2 News went from handling 2,000 calls a day to 12,000 on Tuesday, and is also trying to improve its antiquated online capabilities.It’s one that will rely heavily on technology, both in helping people work remotely, and conduct business online.The Wisconsin Economic Development Corporation has released a report highlighting the need for new training for many people still out of work, and the Secretary of Workforce Development is telling us what’s being done to help them.“If 12% of Wisconsin’s workforce is asked to pay their bills and buy groceries and pay for rent on $370 a week versus $970 a week, it’s going to be really challenging for a lot of people,” said Frostman.Despite the challenges of busy signals and being booted off websites, DWD Secretary Caleb Frostman wants people to continue trying to file for unemployment assistance.Wisconsinites can receive up to $370 a week on regular unemployment insurance.